Thank you for visiting and shopping at Oakley Collection. The following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment Processing Time
All orders are processed within 2-3 business days, unless otherwise specified. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
0-99g – – £0.99
100g – 999g – £2.65
1kg+ – £4.95
Small parcels are sent with whistl on a partially tracked service on a 3-5 working day delivery service.
Delivery delays can occasionally occur.
International Policy
We do not currently ship outside of the UK.
Return and Refund Policy
Thank you for shopping at Oakley Collection.
If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 14 calendar days to return an item from the date you received it.
Personalised items can not be returned unless damaged or faulty upon receipt.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive a credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of shipping return will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, please contact us on info@oakleycollection.co.uk.
